FAQ

Shipping usually takes between 7 to 15 business days, depending on your location. We work with international suppliers to ensure the best delivery times and quality control.

We ship directly from our trusted international warehouses. This allows us to offer unique products with global reach and efficient delivery.

Yes, every order includes a tracking number. You'll receive a tracking link via email once your order is processed. Please allow a few days for the system to update.

Orders can only be cancelled or changed within 6 hours of purchase. After that, your order is already being processed and can no longer be modified.

We’re here to help. Please contact our support team within 7 days of delivery with photos of the item, and we’ll send a replacement or offer a refund.

Due to the nature of our logistics and international shipping, we only accept returns for damaged or incorrect items. All other sales are final.

You can reach our support team at onyro.official.o@gmail.com. We typically reply within 24–48 hours on business days.